> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloudgeni.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection Issues

> Fix Git and cloud onboarding problems by checking the exact scope, mode, and follow-up step the current app really expects.

# Connection Issues

Connection failures are usually about scope, not syntax.

Use this page to check the current product expectations before you assume the integration itself is
broken.

## Git Problems

### GitHub

* Verify the app install completed
* Verify the right account or organization was chosen
* Verify the repositories you need were actually granted

### GitLab

* Verify OAuth completed
* Verify the `PENDING_USER_ACTION` step was completed if it appeared
* Verify you are thinking at the project level, not a vague group-wide level

### Azure DevOps

* Verify the redirect completed
* Verify any follow-up confirmation or selection step completed
* Verify repositories appear on the integration detail page

## Cloud Problems

### AWS

* Verify the IAM user really has the read-only scope you intended
* Verify the access key pair is valid

### Azure

* Use Quick Connect first
* Do not default to the deprecated manual path after October 1, 2025
* If resources appear but Cost & Billing is empty, verify the service principal has `Cost Management Reader` on the subscription and that Azure billing visibility is enabled for the subscription scope

### GCP

* Prefer the impersonation path
* If using impersonation, verify the token creator binding for the Cloudgeni platform service account
* If using a service account key, verify the key matches the intended project

### OCI

* Verify the OCIDs, fingerprint, and private key match the same dedicated user
* Verify the user’s group policy actually grants read access where needed

## A Good Rule

If the integration exists but produces nothing useful, the integration record is probably fine and
the scope is probably wrong.

## Next

Return to [Connect a Git provider](/getting-started/connect-git-provider) or
[Connect cloud accounts](/getting-started/connect-cloud-accounts) for the intended setup shape.