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Frequently Asked Questions

Get quick answers to the most common questions about Cloudgeni’s infrastructure security and compliance platform.

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Getting Started

Cloudgeni is an AI-powered platform that automatically scans, analyzes, and remediates security issues in your cloud infrastructure and Infrastructure as Code (IaC). It provides comprehensive security coverage across AWSAWS, AzureAzure, TerraformTerraform, PulumiPulumi, and more, with intelligent remediation suggestions and compliance reporting.
You can have Cloudgeni scanning your infrastructure in under 5 minutes. Simply:
  1. Sign up for a free account
  2. Connect your GitHubGitHub repository or cloud account
  3. Run your first scan
  4. Review security findings and start applying fixes
See our Quick Start Guide for step-by-step instructions.
No, Cloudgeni is a fully cloud-based platform. You simply:
  • Connect your GitHubGitHub/GitLabGitLab repositories through our web app
  • Set up cloud integrations using IAM roles (AWSAWS) or service principals (AzureAzure)
  • Access everything through your web browser
Optional: Install our GitHubGitHub Action or CLI for advanced CI/CD integration.
Cloudgeni scans multiple Infrastructure as Code formats:
  • TerraformTerraform: .tf, .tfvars, .hcl files
  • Azure Bicep: .bicep files
  • PulumiPulumi: Projects in TypeScript, Python, Go, C#, Java
  • CloudFormation: .yaml, .yml, .json templates
  • Kubernetes: YAML manifests and Helm charts
  • Docker: Dockerfiles and docker-compose files

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Pricing & Plans

Cloudgeni offers flexible pricing based on usage:Free Tier:
  • Up to 3 repositories
  • 100 scans per month
  • Basic security findings
  • Community support
Pro Plan ($49/month):
  • Unlimited repositories
  • Unlimited scans
  • AI-powered remediation
  • Pull request reviews
  • Priority support
Enterprise (Custom pricing):
  • Multi-cloud infrastructure scanning
  • Custom compliance frameworks
  • Advanced analytics and reporting
  • Dedicated support and onboarding
Contact hello@cloudgeni.io for enterprise pricing.
Yes! All new accounts get a 14-day free trial of Cloudgeni Pro features:
  • Unlimited repository scanning
  • AI-powered remediation suggestions
  • Pull request security reviews
  • Cloud infrastructure scanning
  • Full compliance reporting
No credit card required to start your trial.
Yes, you can cancel your subscription at any time. Your data will remain accessible for 30 days after cancellation, and you can export all findings and reports during this period.

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Security & Compliance

Cloudgeni follows enterprise-grade security practices:Data Protection:
  • All data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • SOC 2 Type II compliant infrastructure
  • GDPR and CCPA compliant data handling
  • Regular security audits and penetration testing
Code Access:
  • Read-only access to your repositories
  • No persistent storage of your source code
  • Processing happens in isolated, ephemeral environments
  • Configurable data retention policies
Access Control:
  • Role-based access control (RBAC)
  • Single sign-on (SSO) support
  • Multi-factor authentication (MFA)
  • Audit logging for all activities
Cloudgeni provides built-in support for major compliance frameworks:Security Standards:
  • SOC 2 Type II
  • ISO 27001
  • NIST Cybersecurity Framework
  • CIS Controls and Benchmarks
Industry Regulations:
  • PCI DSS (Payment Card Industry)
  • HIPAA (Healthcare)
  • GDPR (European data protection)
  • FedRAMP (US Government)
Cloud-Specific:
  • AWSAWS Well-Architected Framework
  • AzureAzure Security Benchmark
  • GCP Security Command Center
You can also create custom compliance frameworks for organization-specific requirements.
Cloudgeni operates with read-only access to your cloud infrastructure:AWSAWS Integration:
  • Uses IAM roles with SecurityAudit permissions
  • Reads from AWS Security Hub (no direct resource access)
  • Cannot modify or delete any AWS resources
AzureAzure Integration:
  • Uses service principals with Reader permissions
  • Integrates through Azure Defender/Security Center
  • No write access to Azure resources
Repository Access:
  • Read-only access to scan IaC files
  • Write access only for creating remediation pull requests
  • Can be configured for read-only scanning if preferred

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Features & Functionality

Cloudgeni combines multiple detection methods for high accuracy:Static Analysis:
  • 500+ built-in security rules
  • Industry-standard rule sets (Checkov, tfsec, Semgrep)
  • Custom organizational policies
  • Regular rule updates from security research
AI Enhancement:
  • Context-aware analysis reduces false positives
  • Pattern recognition for complex vulnerabilities
  • Infrastructure-aware prioritization
  • Continuous learning from remediation feedback
Validation:
  • Cross-reference with live infrastructure
  • Impact analysis based on actual deployment
  • User feedback loop for accuracy improvement
  • ~95% accuracy rate with <5% false positive rate
Cloudgeni’s AI analyzes security findings and generates intelligent fixes:Analysis Process:
  1. Context Understanding: Analyzes your infrastructure patterns and dependencies
  2. Impact Assessment: Evaluates potential changes against live environment
  3. Fix Generation: Creates targeted code changes with explanations
  4. Validation: Tests fixes against your infrastructure configuration
Remediation Features:
  • Step-by-step fix instructions
  • Before/after code comparisons
  • Impact analysis and risk assessment
  • Automated pull request creation
  • Integration with your review workflow
Safety Measures:
  • Never applies changes without approval
  • Validates fixes against target infrastructure
  • Provides rollback instructions
  • Maintains audit trail of all changes
Yes! Cloudgeni integrates with popular DevOps and security tools:Git Providers:
  • GitHubGitHub (native app)
  • GitLabGitLab (native integration)
  • Bitbucket (webhook support)
  • Azure DevOpsAzure DevOps (coming soon)
CI/CD Platforms:
  • GitHubGitHub Actions
  • GitLabGitLab CI/CD
  • Jenkins
  • Azure DevOpsAzure DevOps Pipelines
  • CircleCI
Communication Tools:
  • Slack notifications
  • Microsoft Teams alerts
  • Email reports
  • Webhook integrations
Issue Tracking:
  • Jira ticket creation
  • GitHubGitHub Issues
  • ServiceNow integration
  • Custom webhook endpoints
SIEM/Security Tools:
  • Splunk integration
  • REST API for custom integrations
  • Webhook support for real-time alerts

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Troubleshooting

Common reasons and solutions:No Infrastructure as Code files:
  • Ensure repositories contain .tf, .bicep, PulumiPulumi, or CloudFormation files
  • Check files aren’t in excluded directories (node_modules, .git, etc.)
Permission issues:
  • Verify Cloudgeni GitHubGitHub App has access to the repository
  • Check organization settings aren’t blocking third-party apps
  • Ensure webhook delivery is successful
Configuration problems:
  • Confirm repository is properly connected in Cloudgeni dashboard
  • Check scan triggers are enabled (push, pull request, manual)
  • Verify branch configuration matches your repository structure
If issues persist, check our Troubleshooting Guide or contact support.
AWSAWS Security Hub connection issues:
  • Verify Security Hub is enabled in the specified regions
  • Check IAM role ARN is correct and role exists
  • Ensure external ID matches between Cloudgeni and IAM role
  • Confirm custom policy permissions are attached
AzureAzure Defender connection issues:
  • Verify Azure Defender/Security Center is enabled
  • Check service principal has correct permissions
  • Ensure subscription ID and tenant ID are correct
  • Confirm no conditional access policies are blocking access
General debugging:
  • Test connection in Cloudgeni dashboard
  • Check cloud provider audit logs for access attempts
  • Verify network connectivity and firewall rules
  • Contact support with specific error messages
Yes! Cloudgeni provides multiple support channels:Self-Service:
  • Comprehensive documentation with step-by-step guides
  • Video tutorials and walkthroughs
  • Community forum and discussions
  • Knowledge base with common solutions
Direct Support:
  • Email support: hello@cloudgeni.io
  • In-app chat support (Pro and Enterprise)
  • Scheduled setup calls (Enterprise)
  • Dedicated customer success manager (Enterprise)
Response Times:
  • Free tier: 48-72 hours
  • Pro plan: 24 hours
  • Enterprise: 4 hours (business hours)
  • Critical issues: 1 hour (Enterprise)

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Still Have Questions?

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